Add Comment to Zendesk ticket from Jira comment

Owned by Peter Atthem
Last updated: 2023-08-31
1 min read

Create ticket from issue

  1. Goto Integrations

  2. Click New

  3. Enter a name, we will call it: Add Comment to Zendesk ticket from issue comment

  4. Select Template application/json

  5. Click Create

Edit the action details

  1. Select method PUT

  2. Add URL {your_instance_url}/api/v2/tickets/{{issue.customfield_10201}}
    Use the custom field id that you stored the Zendesk ticket id (from tutorial https://rixter.atlassian.net/wiki/pages/resumedraft.action?draftId=1307410435 )

  3. In the Authentication method select list select the credential created earlier (Token or OAuth)

  4. In the Body section add

    { "ticket": { "comment": { "body": "{{comments.latest.body}}", "public": true } } }



Add Trigger

  1. Click on the Triggers & Condition tab

  2. We will use the Issue Commented as event to when to send the issue comment to zendesk ticket

  3. Use the condition Run only on these project(s) and/or JQL and select the Jira project that will be the source for all Zendesk issues

  4. Click Save

 

Testing

  1. Goto the project that was selected in the Run only on these project(s) and/or JQL and comment an issue

  2. Result should be a 200 OK