Zendesk - setup API token

1. Login to Zendesk

2. Navigate to API

Open

3. You may choose between Token or OAuth credentials, in this tutorial we will use API Token
4. Click Enable, add a description and click Save, copy the Token, you will need it for later use.

Open

Adding Zendesk credentials in iHub

1. Go to Credentials in Integration Hub for Jira

2. Add a Basic Auth enter a name, we will call this Zendesk Token

3. In the username field add {email_address}/token

4. In the password field add {api_token}

5. Click Save

More reading about auth can be done here: https://developer.zendesk.com/api-reference/ticketing/introduction/#security-and-authentication