ServiceNow Send REST call to iHub (Jira)
- Peter Atthem (Unlicensed)
- rick (Deactivated)
To send data when something happens in service now there are a few steps to go through. This can be done by using either the method below,
- In the native ServiceNow window, navigate to System Definition > Business Rules > New.
- Click New and name it send Incident to iHub
The Business Rule fields to be configured are as follows:
Name The name of the business rule.
Table The table that this business rule will run on.
‘Incident’ [incident] or any other table
Active Set to true to enable this business rule.
true Advanced Set to true to reveal the advanced version o the form.
true Trigger
'When to run' Tab Fields
When When this business rule should execute relative to the database operation.
async Insert Select this check box to execute the business rule when a record is inserted into the database.
true Update Select this check box to execute the business rule when a record is updated.
true Order The sequence in which this business rule should run.
1,000,000,000
Action
'Advanced' Tab Fields
Add the following script and change the URL and Auth to your parameters
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var requestBody;
var responseBody;
var status;
var sm;
try{
sm = new sn_ws.RESTMessageV2();
sm.setRequestHeader("Content-Type", "application/json");
sm.setHttpMethod("post");
sm.setEndpoint("https://_YOUR-JIRA-INSTANCE-URL_/rest/restfulintegrator/1.0/incoming");
sm.setBasicAuth("username","password");
var dataObject = {};
dataObject["id"] = current.sys_id.getDisplayValue();
dataObject["subject"] = current.short_description.getDisplayValue();
sm.setRequestBody(JSON.stringify(dataObject));
sm.setHttpTimeout(10000);
response = sm.execute();
responseBody = response.haveError() ? response.getErrorMessage() : response.getBody();
status = response.getStatusCode();
} catch(ex) {
responseBody = ex.getMessage();
status = '500';
} finally {
requestBody = sm ? sm.getRequestBody():null;
}
gs.info("Request Body: " + requestBody);
gs.info("Response: " + responseBody);
gs.info("HTTP Status: " + status);
})(current, previous);
References