The global settings can be reached by going to System > Add-ons in the section Inbox for JIRA or by clicking Configure on the add-on.

This page controls the default user settings for your organisation. Changing these settings will reflect on each user that has not yet changed their own settings.

The purpose of these settings is to give the JIRA admins ability to control a default template for the users and also control what notifications (events) the user can subscribe to.

Users that changed their own settings are overriding the global settings for the enabled events.

Event \ Role table - Notification subscription

The event role table is used to mark when the user shall get notified. All event types are supported including custom event.

How to subscribe to an event / notification for a role?

• Check the select box for the event row with the role that shall get notified.
• Uncheck the select box for the event row with the role that shall get notified.

Custom Fields

Inbox for JIRA supports these custom field types to be notified on;

1. Single User Picker (native JIRA)
2. Multi User Picker (native JIRA)
3. Single Group Picker (native JIRA)
4. Multi Group Picker (native JIRA)

When a custom field is selected in the list then and saved, then it gets enabled and shows up next to the other roles (assignee, reporter, watchers, mentioned) as shown in the picture (e.g. Approvers and Group).

This also enables the field for all users and they can select/deselect the events to be notified on.

Disabled Events

The JIRA admin has the possibility to disable certain events. There might be custom or default events that are not used or needed, those can be disabled by adding them to the select list.

Inbox will hide the event from the Event \ Role table both on the admin and the user's settings page.

How to disable an event?

Add the event to the select list called Disabled Events

How to enable an event?

Remove the event in the select list called Disabled Events

Enabled for these groups

Use this option to control which group of users can see the Inbox icon. If the list of groups is empty then all users can see the Inbox icon and use it.

Prevent notifications from these group(s)

Use this option to prevent notifications to be triggered by users in the specified groups.

This can be useful if there are system users or bots that are performing actions in JIRA which shall not trigger notifications to users.

Use global settings for these groups

Add the groups to the list "Use global settings for these groups" to enforce the global settings for end-user. 

Inbox plugin settings

Since version 5, Inbox for Jira supports plugin apps (available at the Atlassian marketplace) Plugin specific settings will appear at the bottom of the settings page. 

See: Adding extensions