Temporary Logging

1. Goto System

2. Select System support > Logging and profiling to open the Logging page, which lists all defined log4j categories (as package names) and their current logging levels

3. Click on Configure to add logging for our classes

4. Put se.rixter for the Package name and DEBUG for the Logging level

5. Reproduce the issue

6. Send us with a support zip as outlined at https://confluence.atlassian.com/support/create-a-support-zip-790796819.html;

Permanent Logging

Steps

1. Edit  <JIRA INSTALL DIRECTORY>/atlassian-jira/WEB-INF/classes/log4j.properties file.

2. In the end of the file paste in these two log sections

   Incoming file log

   log4j.appender.ihubincomingfilelog=com.atlassian.jira.logging.JiraHomeAppender log4j.appender.ihubincomingfilelog.File=ihub-incoming.log log4j.appender.ihubincomingfilelog.MaxFileSize=20480KB log4j.appender.ihubincomingfilelog.MaxBackupIndex=5 log4j.appender.ihubincomingfilelog.layout=com.atlassian.logging.log4j.NewLineIndentingFilteringPatternLayout log4j.appender.ihubincomingfilelog.layout.ConversionPattern=%d [%p] %c{1}:%M() - %m%n log4j.logger.se.rixter.jira.restful.integrator.incoming.RuleService=INFO, ihubincomingfilelog log4j.additivity.se.rixter.jira.restful.integrator.incoming.RuleService = false

    

   Execution Log file

   log4j.appender.ihubexecutionfilelog=com.atlassian.jira.logging.JiraHomeAppender log4j.appender.ihubexecutionfilelog.File=ihub-execution.log log4j.appender.ihubexecutionfilelog.MaxFileSize=20480KB log4j.appender.ihubexecutionfilelog.MaxBackupIndex=5 log4j.appender.ihubexecutionfilelog.layout=com.atlassian.logging.log4j.NewLineIndentingFilteringPatternLayout log4j.appender.ihubexecutionfilelog.layout.ConversionPattern=%d [%p] %c{1}:%M() - %m%n log4j.logger.se.rixter.jira.restful.integrator.executor.log.ExecutionLogService=INFO, ihubexecutionfilelog log4j.additivity.se.rixter.jira.restful.integrator.executor.log.ExecutionLogService = false

    

3. Restart JIRA after adding these entries to make it apply.

iHub will then produce these two logs:

• <JIRA_HOME>/log/ihub-execution.log

• <JIRA_HOME>/log/ihub-incoming.log