This guides describes how to integrate with Freshdesk, we will use a method that also sends the attachment to Freshdesk tickets.

Step 1. Setup a integration key in Freshdesk

https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key

Step 2. Setup credentials in iHub to connect to Freshdesk

1. Goto Credentials menu in iHub

2. Select custom header and add a name and click Add Authentication

3. Click Add button to add a new row (button located to the right)

4. In the Key field add: Authorization

5. Open a new browser tab and goto iHub Encode / Decode menu (BASE_URL/secure/RestfulClientAction.jspa?view=encode_decode)

6. Paste the Freshdesk API token into the Data field and select Base64Encode and click Convert.

7. Copy the output

8. Go back to the tab with Credentials and add the value into the Value field and click Save.

example

Step 3. Send a Issue to Freshdesk

1. Goto Outbound Integrations menu

2. Click Create and select Action.

3. Add a name and click Create.

4. In the Configuration tab of the action you created select Method: POST

5. Add the URL https://domain.freshdesk.com/api/v2/tickets where domain is your domain

6. Select Authentication to be the Freshdesk credential that we created in step 2.

7. On Issue Attachment(s) select Latest this will send any attachment added to the issue as well as the data
   

8. Check Skip sending variables that has an empty value this to not send any empty form var

9. In Form variable value enter  attachments[]

10. In the Form variable table add the following
    

Note that custom_fields[cf_any_name] is optional, but if added use a row per field.

group_id is also optional