Support & Service Level Agreement

By rick (Deactivated)

SLA is on Swedish business hours, GMT+1 Time Zone.

Time to first response

Time

Time to first response

Time

Highest

1h

High

4h

Medium

6h

Low

16h

Lowest

24h



Rixter AB support is closed on Swedish public holidays:

  • New Years Day (January 1)

  • Epiphany

  • Good Friday

  • Easter Monday

  • International Workers' Day (May 1st)

  • Ascension Day

  • Second Pentecost

  • Swedish National Holiday (June 6th)

  • Midsummer Eve

  • Christmas Eve (December 24)

  • Christmas Day (December 25)

  • Second Christmas Day (December 26)

  • New Year's Eve (December 31)

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