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SLA is on Swedish business hours, GMT+1 Time Zone.

Time to first response

Time

Highest

1h

High

4h

Medium

6h

Low

16h

Lowest

24h


Rixter AB support is closed on Swedish public holidays:

  • New Years Day (January 1)

  • Epiphany

  • Good Friday

  • Easter Monday

  • International Workers' Day (May 1st)

  • Ascension Day

  • Second Pentecost

  • Swedish National Holiday (June 6th)

  • Midsummer Eve

  • Christmas Eve (December 24)

  • Christmas Day (December 25)

  • Second Christmas Day (December 26)

  • New Year's Eve (December 31)

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