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1. install iHub on the instance that you want to sync from 

Setup

Use this guide to send an attachment from Jira to any system. More about the format Attachments - Multipart data or Body

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Create an Action

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Givit a good name, like send Attachment to system x

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Click Create, do not select any template since we will send the call as multipart.

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Enter the Method, POST or PUT depending on the remote system

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Enter the URL where to attach the attachment

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Select Issue Attachment
Option: Latest - to only send the latest attachment(s) added to the issues
Option: All - to send all attachments
Do not select Incoming files when sending attachments from Jira

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Most of the time it is fine to keep file as Form variable value, for Freshdesk see Freshdesk

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Use form variables to send data with the request, since body is not sent in multipart requests.
Enter a key: value list of data, you may use variables to access issue data or any other variable

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Sync Attachment

This is an example of how to sync attachments

1. Download this action and import it

   View file
   name ihub-config-export-2024-02-13.json

2. Change the URL to the target instance

3. Click on Variables

4. Click on the Groovy Variable tab

5. Create a new with the name extractKey

6. Select the imported action under enable for action

7. Enter the following script

   Code Block
   "PROJECT_KEY-"+issue.getNumber()

8. Click save

Run the sync

1. Go to the imported action

2. Hit Test button
   

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3. Enter a JQL to the project you want to copy attachments from
   

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4. Click Send

Two way sync

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