Inbox for JIRA settings controls when users will get notified of an event. Events are triggered in JIRA when changes are made, such as updating an issue or commenting on an issue.
User settings
Location
User Profile icon → Inbox Settings
or
In use, the Inbox Settings link in the bottom of the menu
Event \ Role table - Subscribe to notifications
The event role table is used to mark when the user shall get notified. All event types are supported including custom events.
How to subscribe to an event / notification for a role?
Check the select box for the event row with the role that shall get notified.
Ie. You want to receive notifications on issue comments on the issues that you are the assignee, make sure to check the "assignee"-box for "issue comments"
Ie. You want to receive notifications on issue comments on the issues that you are in the same "group" as the person that made the comment, make sure to check the "group"-box for "issue comments"
How to unsubscribe to an event / notification for a role?
Uncheck the select box for the event row with the role that shall get notified.
Ie. you don't want to receive notifications on closed issues unless you are the reporter. Make sure to uncheck all boxes unless the "reporter" box for issue closed
Transitions in JIRA is by default triggering a Generic event. This can be changed in your workflow by editing the post-functions. For instance, you might want to change the last transition in your workflow to trigger an Issue Resolved or Issue Closed event.
Filter out notifications
There is an option to limit the notifications to only a list of Projects or to a custom JQL Filter.
Projects
Each user has the ability to select the project that they want the notifications shall apply to.
This is done by selecting the project in the Projects select field.
JQL Filters
Specify any JQL filter to control the notifications even further.
Some examples:
Risk manager might only want to get notified if a Risk appears, then that person would set the JQL filter to be: type = Risk
Others might just be interested in high priority then they would set the filter to: Priority = High