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On the Card 

If the issue is awaiting a JIRA service desk approval, then the option to Approve / Decline will appear in the quick links section. See Quick links (formerly action menu)

  • Approve - will perform the approve action as specified in the workflow.
  • Decline - will perform the decline action as specified in the workflow.

To configure approvals follow the guide Atlassian is providing: https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.html 

For better notifications, then enable the Approvers custom field in the global settings and check Created / Commented event as default.

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