App pricing page

Controlled by Atlassian agreement and marketplace terms https://developer.atlassian.com/platform/marketplace/pricing-payment-and-billing/

We offer tiered pricing per app, where each app has its own set of user tiers (e.g., 1–10, 11–100, 101+ users).

• App determines the tier that matches their number of users.

• Billing is based on the DevOps user tier for each app.

We support two billing cycles:

Monthly Billing

• Customers pay each month based on current user count.

• If user count changes mid-period, the next month reflects the updated tier.

Annual Billing

• Customers pre-pay for a year at a discounted rate.

• If users exceed the selected tier, customers upgrade to the next tier.

• Licenses auto-renew at the end of each billing period (monthly or annual).

• Customers must cancel before renewal to avoid being charged for the next period.

• Customers can upgrade tiers at any time as their user count grows.

• Downgrades take effect at the next billing cycle.

We offer free trial periods for new customers, allowing them to test the app before purchasing.

• Monthly subscriptions: Refunds are not provided for partial billing periods. Customers may cancel at any time to prevent future charges.

• Annual subscriptions: Refunds are available within 14 days of purchase, provided the app has not been materially used.

• No refunds are issued for renewals, tier upgrades already in effect, or unused time after the refund window.

• Refund requests must be submitted via our support channel and are reviewed on a case-by-case basis.