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Inbox for Jira Cloud MSA

Inbox for Jira Cloud MSA

Master Services Agreement (MSA)

This Master Services Agreement ("Agreement") is entered into by and between Rixter AB, a company incorporated under the laws of Sweden ("Rixter", "Provider", "we", or "us"), and the customer accepting this Agreement ("Customer", "you"). This Agreement governs Customer’s access to and use of Rixter’s Atlassian Marketplace application Inbox for Jira – Smart Notifications cloud version (the "App").

By installing, accessing, or using the App, Customer agrees to be bound by this Agreement.

1. Scope and Structure

1.1 Services. Rixter provides access to the App as a cloud-based software service built entirely on Atlassian Forge (the "Services").

1.2 Order of Precedence. This Agreement incorporates by reference Rixter’s End User License Agreement ("EULA"). In the event of a conflict, the following order of precedence applies:

  1. This Agreement

  2. The EULA

  3. Atlassian Marketplace Terms and Policies

1.3 Relationship to Atlassian. The App is distributed via the Atlassian Marketplace and operates within Atlassian’s cloud infrastructure. Atlassian is not a party to this Agreement.

2. License and Access Rights

2.1 License Grant. Subject to this Agreement, Rixter grants Customer a non-exclusive, non-transferable, revocable, limited license to use the App for its internal business purposes.

2.2 Usage Limitations. Customer may not:

  • Reverse engineer, decompile, or attempt to derive source code from the App;

  • Circumvent usage limits or technical safeguards;

  • Use the App in violation of applicable laws or Atlassian policies.

3. Delivery Model and Architecture

3.1 Forge-Native Application. The App is implemented as a 100% Atlassian Forge application. No external hosting, data storage, or processing infrastructure controlled by Rixter is used unless explicitly stated.

3.2 Infrastructure Responsibility. Hosting, runtime execution, authentication, and core platform security are provided by Atlassian’s Forge platform.

4. Security, Privacy, and Trust

4.1 Trust Framework. The App adheres to Atlassian Marketplace trust requirements and inherits Atlassian Forge security controls, including:

  • Platform-enforced isolation

  • Secure API access

  • App permission transparency

  • Continuous compliance monitoring

4.2 Data Processing.

  • The App processes only the data necessary to provide its functionality.

  • Data is processed exclusively within Atlassian’s cloud environment.

  • Rixter does not operate independent production databases for the App.

4.3 Personal Data. The App processes only the Atlassian Account ID of users for the sole purpose of identifying recipients and delivering notifications. No additional personal data is stored or processed by the App. To the extent this constitutes personal data, such processing is governed by Atlassian’s data processing framework and applicable data protection laws.

  • Data Retention. Atlassian Account IDs processed by the App are retained for a maximum period of ninety (90) days and are automatically deleted thereafter.

5. Support and Maintenance

5.1 Support. Rixter provides reasonable commercial support for the App, including bug fixes and functional updates.

5.2 Updates. Rixter may update the App from time to time. Updates may add, modify, or remove features.

5.3 Availability. Availability is dependent on Atlassian Cloud and Forge platform uptime. No specific uptime SLA is provided unless separately agreed in writing.

6. Fees and Payment

6.1 Marketplace Billing. Fees, if any, are billed and collected by Atlassian under Atlassian Marketplace terms.

6.2 Taxes. Fees are exclusive of applicable taxes, which may be charged by Atlassian.

7. Customer Responsibilities

Customer is responsible for:

  • Maintaining appropriate Atlassian Cloud subscriptions;

  • Ensuring authorized use of the App;

  • Compliance with applicable laws and internal policies.

8. Intellectual Property

8.1 Ownership. Rixter retaeins all rights, title, and interest in and to the App and Services.

9. Confidentiality

Each party agrees to protect the other party’s confidential information using reasonable care and not to disclose it except as permitted under this Agreement.

10. Warranties and Disclaimers

10.1 Authority. Each party represents that it has authority to enter into this Agreement.

10.2 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE".

11. Limitation of Liability

To the maximum extent permitted by law:

  • Neither party shall be liable for indirect, incidental, or consequential damages;

  • Rixter’s total liability shall not exceed the fees paid by Customer for the App in the twelve (12) months preceding the claim.

12. Term and Termination

12.1 Term. This Agreement remains in effect while Customer uses the App.

12.2 Termination. Either party may terminate upon material breach.

12.3 Effect of Termination. Upon termination, Customer’s license to use the App ends.

13. Governing Law

This Agreement is governed by the laws of Sweden, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with this Agreement shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The seat of arbitration shall be Stockholm, and the language shall be English.

14. Changes to this Agreement

Rixter may update this Agreement from time to time. Continued use of the App constitutes acceptance of the updated Agreement.

15. Entire Agreement

This Agreement, together with the EULA and applicable Atlassian Marketplace terms, constitutes the entire agreement between the parties regarding the App.