1. Login to Zendesk

2. Navigate to API

3. You may choose between Token or OAuth credentials, in this tutorial we will use API Token
4. Click Enable, add a description and click Save, copy the Token, you will need it for later use.

Adding Zendesk credentials in iHub

1. Go to Credentials in Integration Hub for Jira

2. Add a Basic Auth enter a name, we will call this Zendesk Token

3. In the username field add {email_address}/token

4. In the password field add {api_token}

5. Click Save

More reading about auth can be done here: https://developer.zendesk.com/api-reference/ticketing/introduction/#security-and-authentication