SLA is on Swedish business hours, GMT+1 Time Zone.
| Time to first response | Time |
|---|---|
| Highest | 1h |
| High | 4h |
| Medium | 6h |
| Low | 16h |
| Lowest | 24h |
Rixter AB support is closed on Swedish public holidays:
- New Years Day (January 1)
- Epiphany
- Good Friday
- Easter Monday
- International Workers' Day (May 1st)
- Ascension Day
- Second Pentecost
- Swedish National Holiday (June 6th)
- Midsummer Eve
- Christmas Eve (December 24)
- Christmas Day (December 25)
- Second Christmas Day (December 26)
- New Year's Eve (December 31)